Job Title: Store Manager
Location: Treasure House
Reports to: Director of Thrift Development
Job Status: Full Time
Creation/Revision Date: 10/26/17
The Store Manager is responsible for the day-to-day operations of the Treasure House store in accordance with The Rescue Mission’s directions, goals, policies and procedures. As necessary, manages, directs and is responsible for the performance and job activities of the Assistant Manager of Production, Assistant Manager of Sales, Warehouse Lead, Cashiers, Material Handlers, and Volunteers and Community Service Workers.
The Store Manager ensures that the Treasure House is operated in a manner that maximizes sales profitability, meets or exceeds projected budgeted revenue and net profit, and is operated in accordance with the policies and procedures of Treasure
House Store handbook. The incumbent ensures that the Store staff remains in compliance with all applicable requirements outlined in TRM Employee Handbook, keeps Treasure House focused on the mission of TRM and provides a weekly written summary of the Store’s activities. The Store Manager performs other duties as assigned by the Director of Thrift Development.
Key Tasks and Responsibilities
Merchandising and Promotion:
- Ensures quality merchandise and adequate inventory stock levels are maintained by regular donations of merchandise to the Treasure House.
- Establishes that Treasure House customers and donors are treated in a friendly, professional, courteous, and prompt manner that encourages repeat sales and visits to the Treasure House. Listens and provides problem resolution for customer and donor complaints to restore and promote good community relations
- Observes and stays current on local and regional pricing on comparable items of clothing, housewares, furniture, antiques and jewelry offered for sale at the Store.
- Coordinates with the Assistant Manager of Production and Warehouse Lead to sustain the constant movement of fresh inventory into the store.
- Monitors display areas to be sure they are attractive and well stocked.
- Ensures that a Management Team member is available on the Treasure House premises during store hours.
- Serves as liaison between the Treasure House, donors and the general public as needed.
- Informs the Director of Thrift Development of any problems or potential problems
Personnel Management and Volunteer Recruitment
- The Store Manager assists in maintaining an adequate number of trained volunteers and trained/qualified paid staff for the effective operation of the Treasure House within approved guidelines. Also assists with recruiting, screening, interviewing and employment of Treasure House’s staff and volunteers following TRM, state and federal human resources’ guidelines.
- Monitors the job performance and duties of staff and volunteers engaged in sales, cash reconciliation, sales receipts, operating records or preparing daily record of transactions; also performs job duties of other staff as needed.
- Provides problem resolution for staff or volunteer grievances as they arise. Notifies the Director of Thrift Development or Human Resources Dept. of problems or potential problems in these areas.
- May be assigned responsibility for new employees orientation, performance, training, and cross training in Treasure House policies and procedures.
Health and Safety
- Ensures that staff and volunteers are oriented and knowledgeable in all store safety procedures and issues, such as and panic button locations.
- Monitors and makes ongoing inspections of store premises for safety violations and potential problems. Ensures any safety hazards are repaired and/or dealt with to eliminate risk and that TH meets all local, state and federal safety requirements.
- Maintains records of attendees and subjects covered in safety meetings, trainings or safety discussions with volunteers and paid staff. Includes safety training as part of the new staff orientation. Annually trains staff in fire safety.
- Stays current and informs employees and volunteers on recalled and hazardous merchandise to ensure the safety of customers. Ensures removal and correct disposal of such items immediately from Store.
- Keeps track of changing laws regarding disposal of items in the trash and at the landfill.
- Ensures basic first aid supplies are always available at the Treasure House.
Prepares incident reports when injuries or accidents occur and notifies the Director of Thrift Development or Human Resources Director immediately when emergencies or workers’ compensation injuries arise.
Personal and Professional Growth
- Identifies, initiates and increases professional skills and knowledge in managerial, human resources, marketing, sales and interpersonal skills by actively participating in formal classes, seminars, reading articles, books and staying current in field.
- Evaluates and participates in the evaluation(s) of own performance by identifying strengths and areas needing improvement, and develops a plan to improve areas needing improvement.
Education and Training
High school diploma or equivalent is required.
Associates degree and/or Bachelor’s degree preferred
College coursework in leadership, marketing, sales, accounting and merchandising is preferred
Knowledge and Experience
- Minimum prior retail experience of 3 years.
- 3 -5 years of experience and knowledge in all areas of supervision, particularly in employee empowerment and corrective action.
- Excellent working knowledge of antiques, collectibles, furniture, vintage clothing, fashion-trends, apparel, accessories and jewelry. Thorough knowledge of current market retail prices is a must.
- Computer literacy in word processing, spreadsheets and the Internet is required along with proficiency in MS Word and MS Excel required.
- Valid driver’s license, safe driving record.
- Prior experience at a thrift or retail store where gross sales were increased and profits maximized is preferred.
- Experience working with and managing volunteers is preferred.
- Ability to work as a team member, to develop and maintain positive working relationships including problem resolution within an organization, community and with a diverse work force.
- Ability to work in hectic or unstructured environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Major activities (60%): standing, lifting, and carrying up to 35 lbs., may occasionally help lift or move items weighing more than 100 lbs; .kneeling, crouching, turning/twisting, bending at waist; use of hands to finger, handle or feel, and reaching with hands and arms.
Moderate activities (20 – 60%): Pushing, climbing stairs and ladders, close vision and color vision.
Minor activities (less than 20%): Sitting, crawling, and distance vision.
Exposed to dust, dirt, grime, and outside weather conditions.
May work 50% inside and 50% outside in changing temperatures.
The Rescue Mission offers a comprehensive benefit package.
Those wishing to apply, should submit a cover letter and resume to firstname.lastname@example.org
The Rescue Mission is a client-centered ministry. We seek employees who have made a commitment to Jesus Christ as Lord and Savior.
Our Mission Statement: “To provide through the power of Jesus Christ, a home for the homeless, food for the hungry and hope for their future.”
Our Vision: “To transform lives through the love of Jesus Christ.”