Job Opportunity: Fort Wayne Philharmonic – Patron Services Associate

Duties and Responsibilities:The Patron Services Associate is responsible for processing patron ticket orders, exchanges, special ticket requests and donations received with ticket purchases, including cash handling, and accurate computer entry. Customer service responsibilities include outbound calling, greeting all guests at The Phil Center and handling patron issues and concerns. Estimated schedule is 20-25 hours per week, including some evenings and weekends.

Requirements:

The successful candidate will have a personal commitment to symphonic music, demonstrate the ability to work in a fast paced, high energy environment and manage multiple projects simultaneously. S/he will have excellent telephone and sales skills, possess a strong attention to detail, and good computer skills. S/he will be able to demonstrate a willingness to be a team player in a highly collaborative environment. The successful candidate will possess the following customer service traits; conscientiousness, respectful, shows initiative, good listener, persistent, coachable, positive, resourceful, polite, and unflappable.

Compensation:

$9.25 per hour. Benefits include paid vacation, holiday and sick leave.

Application Deadline:

September 15, 2017

Application Procedure:

Send letter of application and resume via mail or email to

Doug Dennis, Patron Relations Manager
4901 Fuller Drive, Fort Wayne, IN 46835.
ddennis@fwphil.org

No phone inquiries, please.

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