Community Resource Review: 211 First Call for Help

Have you heard of 211? We refer patrons frequently to the service – perhaps many of you can do the same.

211 First Call for Help is an information and referral system that links folks in need to area  human services organizations. Try the First Call for Help online search for yourself to get an idea of what it looks like.

The First Call For Help mission:

“to inform, guide, direct and link people in need to the appropriate human service, which alleviates or eliminates that need.”

How does it work? Northeast Indiana residents can simply pick up the phone and dial 211 to get connect to staff trained to determine their needs and refer callers to area providers on a free and confidential basis.

“Callers residing in Adams, Allen, DeKalb, Huntington, Kosciusko, LaGrange, Noble, Steuben, Wells and Whitley counties can all reach First Call For Help by dialing 211.”First Call for Info About Us page

“Dial 2-1-1 for FREE, confidential, 24-hour information and referral assistance for: Housing • Shelter • Food • Legal Aid • Clothing Education • Counseling • Utility Assistance Health Care • Transportation” – United Way of Allen County’s 211 page

How many people use 2-1-1?

“The weakening economy has forced more people to seek help. In 2008, Northeast Indiana’s 2-1-1 Center took 36,595 calls – a 22.3 percent increase over 2007.  In the first half of 2009, calls were up 16 percent from the first half of 2008. Most of the calls related to basic needs like food, clothing, shelter, and financial assistance for rent and utilities.” – from the United Way of Allen County’s 211 page
For more information on 211 First Call for Help, visit the United Way of Allen County’s 211 page or the First Call Website.

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